Turn On or Transfer Electric Service to an Existing House, Apartment or Manufactured Home
If you are an existing Entergy customer or new to our area, these instructions
should help you get electric service for your home. To help speed up the
process, please have all the necessary information when you call
1-800-Entergy. You
also may complete your application online.
Step 1 – Provide Required Information.
Please be prepared to provide the following information:
• Street address (valid street number and apartment number, if applicable).
Please use your 911 address (no PO box numbers) to avoid a delay.
•
Mailing address (if different from above).
• Name (Must be at least 18
years of age). If a deposit is required,
it will appear on your first month's bill.
You will be asked to provide this additional information:
• Drivers
license number and state of issue
• Social Security number
•
Date of birth
• Employer
• Daytime telephone number or a contact
person if more information is needed and to avoid delay.
• Directions to
the property including directional street address (e.g., South Main or North
Main Street)
Note: Entergy performs turn-on services Monday through Friday, and observes
the following holidays: New Year's Day, Memorial Day, Independence Day, Labor
Day, Thanksgiving Day, Christmas Eve, and Christmas Day.
Step 2 – Review Permit Requirements
• A permit may be required from your city or county. If so, any required
inspections or permits must be
made before Entergy can connect your electric service. Entergy must receive
the permit or approval from the permitting authority before establishing your
service. Entergy will notify you by telephone when we receive your permit or
approval.
• For apartments, the management may have requested the
inspection and received the permit or approval. You should verify that this
has occurred in order to avoid delays.
• Mississippi requires that
manufactured homes have a registration number (like that for your automobile).
Entergy is not permitted to turn-on your service without the registration
number.
Step 3 – Establishing the Electric Service Request – What to Expect
• Notify Entergy at least two business days in advance of your desired date
for electric service for an existing home, apartment or manufactured home. If
no permits are required and all information is complete, Entergy will turn
your service on within two business days.
• Notify Entergy at least three
business days in advance if the structure is brand new (and you have the
permit already).
Note: More time will be needed if Entergy has to specially design your
installation. For example, setting a transformer or new pole may extend your
service initiation date by 15 business days.
• For electric service, your establishment’s main breakers must be turned off
prior to service being connected. If not, your service could be delayed.
•
If a permit or approval is required, Entergy must place your order on hold
until we receive it. Once we receive the permit or approval, your service
should be connected within two business days. We will alert you of the
scheduled turn-on date. Please provide a good daytime telephone number so that
we can reach you.
• Connect fees. A small fee may be collected on your
first bill to energize your home. The Mississippi Public Utility Commission
has authorized a connect fee of $45 plus any applicable taxes.
•
Transferring your Entergy service. Entergy serves a four-state area. If
transferring service from one location to another where both are located
within the same Entergy Company, then no additional deposit is required, as
your current deposit will transfer. Otherwise your deposit requirement shall
be based upon your prior paying habits.
• If there is an existing outdoor
area light associated with the property, you will be asked if you desire to
continue this service. You also have the option to inquire about our outdoor
area lighting programs.
Step 4 – Consider Additional Program Options
You are invited to examine our programs online or discuss them with our
representatives if you apply for service over the telephone. Once your service
is established you can also revisit this website and apply online.
For more information, go to Customer Service
FAQs
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