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Entergy Mississippi, Inc.
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Contact Us by Telephone

We provide customer service 24 hours a day, 7 days a week through our automated phone system. Additionally our representatives are available to assist you Monday through Friday 7:00 am to 7:00 pm for residential needs, Monday through Friday 8:00 am to 5:00 pm for business needs and 24 X 7 for outages and emergencies.

1-800-ENTERGY (1-800-368-3749)

Residential Customer Service - Monday through Friday 7:00 am to 7:00 pm
Business Customer Service - Monday through Friday 8:00 am to 5:00 pm
Report Outage or Emergencies - Representatives are available 24 X 7

Menu Options:

Option

Self-service options provided 24 X 7 by our automated phone system:

Hear current balance, make a payment, or request payment arrangements...

1

  • Get current balance, last payment information and past due amount
  • Make a payment by phone (Quick Pay Center code and account number provided)
  • Request more time to pay your bill

Report a power outage, gas outage or emergency, outdoor lighting repair, set or change outage alert preference, get a power outage status or report any other power related problem...

2
  • Report power outage
  • Get power outage status
  • Set or change outage alert preference

Start, stop, or move service...

3

  • Check the status of service requests including permit information

For all other matters...

4

 

1-800-9OUTAGE (1-800-968-8243)

Report Outage or Emergencies - Representatives are available 24 X 7

Menu Options:

Option

Self-service options provided 24 X 7 by our automated phone system:

Report an electrical outage within a home or building...

1

  • Report power outage

Receive information on a current power outage...

2

  • Get power outage status

Report an emergency, hazardous condition, or a gas outage...

3

 

Report a street light or security light outside your home is out...

4

 

Have your account set up to receive outage information via phone or text, or to change your current outage alert preference...

5
  • Set or change outage alert preference

NOTE: To contact us by phone you will need the telephone number or account number that is listed on your Entergy account. Your account number can be found on your Entergy bill.