The safest, most efficient and effective way to currently make a payment is to leverage our digital payment channels. Paying online is easier than ever and eliminates the need for checks and postage. It also supports social distancing requirements due to Covid-19 by avoiding trips to the post office or interacting with mail carriers.

As of 4/9/2020 - In response to Covid-19, Entergy Mississippi is temporarily reimbursing fees paid by customers on Credit/Debit card transactions. While you will still be assessed a $1.60 fee by BillMatrix to process a Credit/Debit card transaction, you will receive a credit of $1.60 on your next month’s utility bill.

Payment Extension

Qualifying customers who need a few extra days to pay their bill can request an extension using one of the options below.

  • Call 1-800-ENTERGY (1-800-368-3749) and follow our automated response system billing and payment menu.
  • Request an extension through myEntergy.

Deferred Payment Arrangement

Qualifying customers that are experiencing financial hardship may be eligible to take up to twelve months to pay their current bill and/or unpaid balances. Request a Deferred Payment using one of the options below.

  • Call 1-800-ENTERGY (1-800-368-3749) and follow our automated response system billing and payment menu.
  • Select Deferred Payment on the Entergy Mobile App.
  • Request a deferred payment arrangement through myEntergy.

Level Billing

Level Billing averages your monthly Entergy bill over a rolling twelve-month period, so your bill is around the same amount each month. Choose one of the options below to enroll.  

  • Enroll in Level Billing through myEntergy. 
  • Call 1-800-ENTERGY (1-800-368-3749) to speak with an agent about the program.

Reconnect Fee Quote

We can let you know exactly how much it will cost to reconnect residential service. Call 1-800-ENTERGY (1-800-368-3749).

Deposit Requirements

Entergy customers start using electricity before paying for it, therefore customers requesting new service may be required to make a security deposit.

Low Income Information

Entergy works closely with low-income advocates to help customers who meet certain income criteria and need assistance handling their energy costs.

Bill Payment Assistance Agencies

Agencies available for customers to apply for assistance paying their electric bill.

The Power to Care

No one should have to choose between food or medicine and electricity. But sadly, many of our elderly and disabled neighbors living on low or fixed incomes face these choices every day.

Through Entergy's The Power to Care program, local nonprofit agencies are able to provide emergency bill payment assistance to seniors and disabled individuals in crisis. None of the donations are used for fundraising or administrative purposes, so 100 percent of your contribution will go to help those in need.

When you give, Entergy shareholders will match your gift, up to $500,000, doubling the impact of your contribution. Together, we have the power to provide immediate help and hope for those in need.

Click here for a list of Power to Care agencies for Mississippi. To donate to the Power to Care, click here.

The LIHEAP Program 

LIHEAP (Low Income Home Energy Assistance Program) is a program that provides money to help individuals with energy bills and other energy-related expenses. LIHEAP is funded through the federal government and works with the community action agencies to help customers pay for and keep electric service in their homes. For information on how to apply for assistance, call 1-800-421-0762 or visit the state Division of Community Services Web site. For a list of LIHEAP agencies, click here.

Other Helpful Programs

Get connected. Get answers on available social services.

Local Chapters of Salvation Army

In need of help?  The Salvation Army has local chapters in the state.  Please visit a specific chapter listed below or visit salvationarmysouth.org to find the nearest chapter near you.  

Weatherization Assistance Program

This federally-funded program run through community action agencies primarily focuses on helping elderly, disabled and low-income Mississippians make their homes more energy efficient. After an energy audit of a qualified resident's home, the program will pay for installation of the most cost-effective energy efficiency measures. For additional information, call 1-800-421-0762 or get in touch with your local community action agency.

Have you received all your tax credits from the last 3 years?

If you qualify for the Earned Income Tax Credit (EITC), and you did not file for it in the previous three years, you may be eligible to receive anywhere from $390 to $4,300 for each year not filed. File an amended return and receive a refund now by first determining if you and your family are eligible for this credit. Then, complete the Amended U.S. Individual Income Tax Return Form 1040X, which you can download from the IRS Web site or pick up from an IRS office in your area.

For more information about claiming EITC in previous years, click here. 

Click here for more information on Entergy Mississippi’s Customer Assistance Programs.