Qualifying customers who need a few extra days to pay their bill can request an extension using one of the options below.
- Call 1-800-ENTERGY (1-800-368-3749) and follow our automated response system billing and payment menu.
- Request an extension through myEntergy.
Level Billing averages your monthly Entergy bill over a rolling twelve-month period, so your bill is around the same amount each month. Choose one of the options below to enroll.
- Enroll in Level Billing through myEntergy.
- Call 1-800-ENTERGY (1-800-368-3749) to speak with an agent about the program.
Reconnect fee quote
We can let you know exactly how much it will cost to reconnect residential service. Call 1-800-ENTERGY (1-800-368-3749).
Entergy customers start using electricity before paying for it, therefore customers requesting new service may be required to make a security deposit.
Bill payment assistance
When your income won’t stretch any further, help is available. See below for programs available to assist with your energy costs.
The Power to Care
No one should have to choose between food or medicine and electricity. But sadly, many of our elderly and disabled neighbors living on low or fixed incomes face these choices every day.
Through Entergy's The Power to Care program, local nonprofit agencies are able to provide emergency bill payment assistance to seniors and disabled individuals.
Click here for a list of The Power to Care agencies for Mississippi.
The LIHEAP program
The Low Income Home Energy Assistance Program or LIHEAP is a program that provides money to help individuals with energy bills and other energy-related expenses. LIHEAP is funded through the federal government and works with community action agencies to qualify customers and distribute the funds. For information on how to apply, click here. For a list of LIHEAP agencies, click here.
Other helpful programs
Free tax preparation
Entergy works alongside community partners to promote the Internal Revenue Service’s Volunteer Income Tax Assistance program. Our IRS-certified volunteers will help make sure you get the full refund you deserve. To find a free tax preparation site near you, visit entergy.com/freetaxhelp.
Weatherization assistance program
This federally-funded program administered through community action agencies primarily focuses on helping elderly, disabled and low-income Mississippians make their homes more energy efficient. After an energy audit of a qualified resident's home, the program will pay for installation of the most cost-effective energy efficiency measures. For additional information, call 1-800-421-0762 or get in touch with your local community action agency.
Certified medical emergency
This program allows for electric service to be continued for up to thirty days for any qualifying customer whose disconnection would cause a medical emergency. To qualify for this benefit, the customer must provide a medical certificate from a physician. Call 1-800-ENTERGY (1-800-368-3749) to request a form for your doctor to fill out to be returned to Entergy.
Get connected. Get answers on available social services.
- In Mississippi, call 2-1-1 for information about services available in your area.
- United Way of the Capital Area: www.myunitedway.com
- Mississippi Department of Human Services: http://www.mdhs.state.ms.us
Local chapters of The Salvation Army
In need of help? The Salvation Army has local chapters in the state. Please visit a specific chapter listed below or visit salvationarmysouth.org to find the nearest chapter near you.